Refund policy

Refund Policy

At FCPX Studio, we are committed to providing our customers with high-quality digital products. If you are not satisfied with your purchase, we offer a limited refund policy under certain circumstances.

Refund Eligibility

Refunds will only be granted in cases where the purchased digital product is proven to be malfunctioning on the user's machine. If you encounter an issue with your purchase, please contact us within 7 days of the purchase date to request a refund.

Proof of Malfunction

To be eligible for a refund, you must provide clear evidence of a malfunction in the product, such as screenshots or videos. Our team will then assess the evidence to determine if a refund is appropriate.

Exceptions

Please note that refunds will not be granted for issues arising from the following:

• User error or incorrect usage of the product
• Issues that can be resolved through our customer support

If you have any questions about our refund policy, please don't hesitate to contact us. We are here to help!